alight customer care representative job description

Acknowledging and resolving customer complaints. Are you interested in helping us shape the future of work and life for organizations, people and their families? * Excellent communication & collaboration skills with strong ability to empathize with customers Customer Care Representative - with Growth Opportunities at Alight today! Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. You can deactivate or delete job alerts by clicking the button below. You have reached your maximum number of active job alerts. We strive for Excellence Every Day by collaborating with our clients and colleagues. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Demonstrate a positive attitude, self-awareness and embrace feedback Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. View Job description, benefits and responsibilities. Be prepared to answer why you are interested in this particular job opening. * Initiate new leave cases in our system * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Posting id: 823465203. See office directory With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. View Job description, benefits and responsibilities. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Only applicants from locations above will be considered. I was responsible for keeping up to date with daily schedules and routines and managed all of . This job is no longer accepting applications. At Alight, we believe a company's success starts with its people. Our people are our greatest assets at Alight Solutions because People Matter! We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Additional pay could include bonus, stock, commission, profit sharing or tips. Our story. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. We are Alight Solutions. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. 88 followers . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Find out if you meet the requirements! Learn how this feature works. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. You have already created a job alert with same filters. Type: Full Time Customer Service / Guest Services, Part-Time Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Visit investor site Looking for an Alight office? As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Benefits start on your first day of employment, Programs & activities that give back to our. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Get the latest news and information. 2023 Snagajob.com, Inc. All rights reserved. Alight Solutions There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. We understand the powerful human connections that create success for organizations. We are brave in spirit, act decisively, learn quickly and get it done. It's why we're so driven to connect passion with purpose. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Work-Life Balance We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Qualifications for a job description may include education, certification, and experience. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, This job listing has expired and the position may no longer be open for hire. Interested in Workday positions? The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Our people are our greatest assets at Alight Solutions because People Matter! $50K-$69K Per Year (Glassdoor est.) Our Promise Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Browse by city or country to find one in your region. Esto te describe? Customer Care Representative Human Resources. You will Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Full Job Description. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We want you to join our company with 25 years of industry experience. Carry out monitoring visits to verify information provided by . Get a free, personalized salary estimate based on today's job market. Read more The estimated base pay is $36,558 per year. We learn from one another, champion progress and challenge the status quo. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 2023 Explore careers Media or Investor inquiries? At Alight, we believe a company's success starts with its people. * A demonstrated successful work history in customer service, insurance, or related field. Full-time $12.50 an hour. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Mid Level You will be notified during the hiring process which checks are required by the position. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Help make it more accurate by adding yours. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Their job is to help ensure customer satisfaction. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support.

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