how to get a refund from direct ferries

If you are outside of Athens (e.g. Please note that a small cancellation fee of 6 (euros) per booking applies. Dear customer, Many thanks for your review! WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. Compare prices, times and shipping companies for your ferry using our price search. Have not noticed the website asking me for ages upn the original booking. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. CT17 9TJ When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. I made reservations. Can I request a ticket cancellation/change on behalf of another passenger? Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Diabolical way to treat disabled, limited income people , or even anyone!! Thank you for booking with Direct Ferries. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Book your ferry tickets with Direct Ferries. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. How do we get a confirmation? Can I cancel them and get a refund? Eventually managed to amend the booking on the web site or so I believed. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Would recommend at all cost, better buy is straight from actual company. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Brittany Ferries are really helpful. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. WebIf you decide that you do not wish to keep the building. Verification can help ensure real people write reviews about real companies. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Find out when we're open and how to contact us. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Amendments can only be made prior to the sailing date which in this case was never requested. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. They said it would take 48 hours to confirm. WebGreater than 24-hours before travel. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. I will rather swim than use the useless company again. How long does it take for the refund to appear in my bank account? How older, less computer savvy, or with no smart phone can work this out is a true mystery. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. Terrible service, maybe not a scam but don't use them. They never respond to mails and have no phone number. What attractions are near Direct Ferries? Also there is a choice of "lounges," but there is no explanation of the differences. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. shocking service. 96% of travellers recommend this experience. However I didn't receive a confirmation email. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Can I cancel and get a refund? This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Wait does that mean I can retrospectively change the terms to every contract I've entered into? Seriously this is basically a scam. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Having help to step onto and off the boats were very helpful and appreciated. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Our team will cancel your tickets and process your refund request. Kind regards, Maya from Direct Ferries. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. It goes against our guidelines to offer incentives for reviews. Up to 1 million prices are checked every day with more than a million crossings arranged each year. However it took 5 weeks, dozens of emails for you to confirm the agreement. All the above incident has been recorded with the police. If your question isn't answered then please Contact Us. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. All rights reserved. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Googled other phone numbers - all disconnected. I immediately tried to cancel but of course they are refusing to allow that. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Prices are life and always changing. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. What restaurants are near Direct Ferries? We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. You can't even speak to a real person on the help/chat box. not great. I am writing to seek your support and look at this matter with sensitivity and compassion. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. First time I used it I assumed that all the cabins were booked. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. We are both english and always lived in England Direct Ferries have no phone available to discuss. No way of calling them. COVID-19 Information Dear customer, Many thanks for your review! They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. We remain at your disposal. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Companies can ask for reviews via automatic invitations. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. Please don't hesitate to contact us, if you have any queries. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Way better to just buy the tickets directly from the ferry companies themselves! For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Holiday:Monday 17 th to Friday 28 th October 2022. Why do they bother with Direct Ferries? Heres to fair winds on our crossing! Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. If I misspell my name, is correction required? We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. I recently booked the St Malo to Poole ferry with Direct Ferries. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Book direct with the ferry company and not with those useless people!!!!! Irish Sea: sail with your camper, for less! According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. You can compare the best prices from all train lines and book online directly with Wanderu. 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EVER! he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Our average member earns over 300 cashback a year. I am now writing direct to their registered office. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Dont book with this company- book direct with Ferry operator. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Next day (day 4) I was given an hour in which to payfor an amendment, which I did. There was nothing from you at all. We also ensure all reviews are published without moderation. WebPlease use the contact form on our website to request a ticket change. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Stay away. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. We had the same with Qatar. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Anyone can write a Trustpilot review. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. 100% of travellers recommend this experience. It may not display this or other websites correctly. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! The booking process was smooth and simple to follow. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. The website was setup easily and everything worked fine. If the system detects something that potentially contradicts our. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Please send any questions or comments to: help@poferries.com or submit an enquiry. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Direct Ferries Limited has its registered office in London, United Kingdom. Each ferry company has its own policy. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. No personal touch. I would recommend that no one uses Direct ferries. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. The money being shown on day 5 as having been taken by FerriesDirect. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Unhelpful Customer Service not prepared to engage or help with simple requests. You can amend your booking online if you have an account with us. I should have stayed with you ! It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Click on a category below to reveal the related questions. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Dear Stewart, Thank you for contacting us. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. -10 min from Costa da Caparica by car -8 min from Cova do three hours for a journey of between eight and 24 hours. There is no one I can speak to. You can check your confirmation email or log into My Account to see if you are able to amend your booking. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website.

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