holland america onboard credit
In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. If we do not have your information by this deadline, you will be unable to sail. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. party to be disembarked in a non-U.S. port. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Please Search for the many threads that have discussed this before. Hours are from 6:00am until 9:00pm. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Internet is accessible from the comfort of workstations on board or from a personal laptop. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. So it was tough to spend it all! It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Hope all HAL ships will soon have this. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. Login to your account before you ever step onboard to get prepared for your journey. This topic is now archived and is closed to further replies. If your OBC is from another source, other than Holland, you can get the amount refunded to you. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. If they tood the tips and doubled it say $150 per person x 6 = $900 reasonable. You can make a difference in the following ways: Holland America Lines youth activities program Club HAL offers an array of entertaining events for kids and teens ages 3-17. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Your seating assignment will be noted on your guest card upon boarding. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. Receive exclusive upgrades and bonus amenities when you book early. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. and souvenir bar glass at any bar. It is also your access card to your stateroom. Our ships are as environmentally sound as they are beautiful. We regret any inconvenience this may cause. For more details please go to the U.S. Department of States Visa Waiver Program page. For 6- to 9-day voyages, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). in the bar, lounge or pool areas. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. Usually there is a fee required. The best time to book your next cruise is while cruising with Holland America Line. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. You may also find more information on our tours and shore excursion programs on hollandamerica.com. Representatives are available 24 hours a day, 7 days a week and 365 days a year. We anticipate that your stateroom will be ready at approximately 1:00pm. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. I have found that HAL's ability to track all this information concerning onboard expenditures is limited. You will claim your luggage when you arrive at your final airport destination. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. So far we have never seen any missing OBCs. All onboard purchases and services are charged to your account by using your stateroom keycard. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. If you have enough credit to cover it, why get excited about it? However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. Holland America Line is For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Reservations may be made on board by contacting the restaurant manager. We have some from HAL; some from TA and also our CCL stocks. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. Complimentary champagne will be served at the auctions. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Casual dining is available in the Lido Market every night. Intimate dining featuring Double R Ranch Beef and fresh seafood. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. railings, buttons, door handles, countertops, faucets, etc. All mail is subject to local postal office procedures and rates in the port mailed. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. You will be responsible for all costs you incur to join the vessel at the next port. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and It is not that unusual to be given incorrect information by HAL customer service reps. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. Or just add any leftover amountto your onboard gratuities. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Mobility Equipment: The safety of our guests and crew is our number one priority. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. Representatives are available 24 hours a day, 7 days a week and 365 days a year. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Best Cruise Itineraries: Alaska | Mexican Riviera | Panama Canal, how much does it cost to take a holland america shuttle from fort lauderdale, do you reconise princess loralyy programoes you reconize princess lo, do you reconise princess loyality programme, holland america scedule from rotterdam to, holland america scedule from rotterdam to the. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. I'm sure there is more but that's what I can think of off the top of my head. Once completed, all guests will be allowed to disembark. View Details. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Holland America Line does not recommend storing medication in any mini-bar. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava Cash deposits can be made on the last day of the cruise. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. Professional, local guides and independent tour operators that meet our high standards lead each tour. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. If you receive Onboard Credit, be sure to confirm whether there are any limitations. I didnt know how we would spend the OBC I had. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. The charges are subject to change without notice. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. The statusof your seating request will be listed on your Cruise Contract. Please note that this is a U.S. government regulation over which Holland America Line has no control. A seamless transition is what our pre- and post-cruise hotels and tours are all about. The line will be adding $100 in onboard spending Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. U.S. port and ending it in a different U.S. port. You will need to provide health certificate documentation for the animal in your ports of call. Dive In featuring hamburgers and hot dogs. Usually there is a fee required. So far we have never seen any missing OBCs. Casual dining is available in the Lido Market every night. What will you do today? There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. OBC is merely a reduction in the amount that you have spent during the cruise. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. Explore cruises to Australia, New Zealand, Asia, Panama Canal, Hawaii, Mexico, Pacific Coast and South America. Please keep this in mind when packing. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Make the Most of Onboard Credit. It happened to us once and we were very glad we had enough until getting reimbursed back home. LauraS Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. I don't have to hope that they credit it to the right place. I know because I checked. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. It is how it is. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. Powered by Invision Community. Great idea, Dave. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Please help us reduce water use. Appointments are strongly suggested, particularly for Dressy Nights. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. LauraS But after reading the above post it looks like I will have to have the full 420.00. A total of $420. If you choose, continue the journey into the Yukon on your Alaska cruisetour. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. The luggage tags are clearly marked with your ship name. CC Help Jenn For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. The password will need to be disclosed to the youth staff upon pick up of the child. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. Grats for 2 for free. Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Please keep this available for check-in. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. Complimentary In-Room Dining is available 24 hours a day. With Carnival, they held $70X4 adults and $70X2 kids. Changes to your already confirmed flights (change fees and differences in fare may apply). One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Crew Appreciation and Service Charge Policy. Beach Towels to take ashore will be available upon arrival at the Gangway. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. Please don't blame me if this turns out not to be true, I'm just relaying what I was told. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. If we do not have your information by this deadline, you will be unable to sail. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. Ships Registry: The Netherlands. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Please complete the Online Check-In process at. Allsuch requests should be made before sailing through your travel advisor. 19952023, The Independent Traveler, Inc. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. If I dont spent the OBC, do I get it back at the end of the trip? Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Hopefully this will clear up the issue. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Theres never a dull moment on your Holland America Line cruises. Rest assured that your passport will be fully secured by our staff. I still think it is too much, though. The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. By I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. Your travel advisor can provide you with additional information if you are interested in this option. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. Get closer to Alaska's natural wonders aboard our perfectly sized ships. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Every decision we make starts with that basic rule. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. The minimum age to participate in Club HAL is three years. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty Book with Avoya Travel to receive Savings and FREE Perks on select 2023-2024 Holland America Line sailings that may include: Capacity is limited for many activities, so book early using your Onboard Credit. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. Please practice wearing your life jacket. ahead and pack some anti-diarrheal medication with your other medications. Shore Excursion credit is based on cruise duration and is per person, not per stateroom. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. Unused TA credits were credited back to our credit card at the end of the cruise. The Wireless Maritime Service system is available for use when the ship is in international waters. bars, the shops, spa, shore excursions. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. Offer expires November 15, 2022. popular and unique itineraries. The amount of Onboard Credit you'll recieve is based on your stateroom selection. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Do Not Sell or Share My Personal Information. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). In the absence of running water, use alcohol-based hand sanitizers to protect your health. Theres little chance of getting bored or struggling for things to do on a Holland America Line (HAL) ship. Oh, well, the bottom line is the money is not available to spend. Shore Excursion credit must be used on corresponding cruise and is non-refundable. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service.
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